Returns and Refunds Policies:

At Jeel Store, we care about our customers' satisfaction and strive to provide the best in terms of quality and value. Therefore, we offer an easy and flexible return and exchange policy for products purchased from our store. If you're not satisfied with your order for any reason, you can return the product, and we will issue a full refund. Return or exchange requests are allowed in the following cases:
1- You received the product in a damaged or defective condition.
2- You received the product in the wrong size or color.
3- The product received does not match the advertised description.
4- You ordered the product mistakenly, or your personal circumstances changed, and you want a refund or exchange.
5- Liability and Compensation: Orders that do not meet our usual high standards, clearly damaged, or do not meet any of our high standards, may be rejected. You have the right to refuse the order, and you can file a complaint about the order to us. For individual items found to be damaged upon unpacking, please inform customer service within 4 hours for a refund/store credit. Refunds will only be made upon returning the product or providing verification in the form of product condition photographs.

Payment and Product Refund Policy:

1- At Jeel Store, we care about our customers' satisfaction. Therefore, we offer an easy and flexible return and exchange policy for items purchased from our store.
2- Return or exchange requests are allowed for any item you purchased easily within 14 days, and the customer bears the shipping costs in the case of exchange and return.

Return and Exchange Conditions:

1- The product must be unused and in its original condition with all tags and attached instructions.
2- The original purchase receipt or proof of purchase must be provided.
3- A return or exchange request must be made within 14 days.
4- Restocking or shipping fees may apply in some cases, and you will be informed before completing the process.
5- Once your return request is received, our team will contact you to arrange the item(s) pickup, and the scheduled date for receiving the order will be communicated.
6- We will not accept returns if the purchased item is damaged, used, or if the item's packaging is damaged or incomplete.

4. Return and Exchange Procedures:

• To request a product return or exchange, please contact customer service via email or the specified mobile number for Jeel Store's customer service.
• You will be asked to provide information about the order and the product to be returned or exchanged, including the order number and a description of the problem.
• Your request will be reviewed, and you will be responded to as soon as possible to arrange the return or exchange of the product.

Please note that these are the general return and exchange policies for Jeel Store, and application and conditions may vary based on the store's policies and the country you reside in. Therefore, it is recommended to check Jeel Store's specific return and exchange policy before making any purchases or initiating a return or contacting customer service.

Quality Guarantee: Please be aware that some of our products do not have specific choices regarding shape or color, and the selection is based on the child's gender. If you desire a specific shape, it should be clarified through the notes on the data page when completing the order or by direct communication with us after completing the order and before it is shipped in sufficient time.